{"id":16,"date":"2023-08-23T15:34:39","date_gmt":"2023-08-23T15:34:39","guid":{"rendered":"https:\/\/iet.edu.lk\/?page_id=16"},"modified":"2024-02-13T09:47:30","modified_gmt":"2024-02-13T09:47:30","slug":"ict_services","status":"publish","type":"page","link":"https:\/\/iet.edu.lk\/index.php\/ict_services\/","title":{"rendered":"ICT Help desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\">\n\t\t\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-top-section elementor-element elementor-element-07bf974 elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"07bf974\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b3900c jltma-glass-effect-no\" data-id=\"8b3900c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ee7716 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"3ee7716\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd6ce3 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"ebd6ce3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ICT Help desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f648ee jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"3f648ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-top-section elementor-element elementor-element-501d1e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"501d1e5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d683af jltma-glass-effect-no\" data-id=\"6d683af\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ac904e jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"3ac904e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u00a0 ICT Services, we&#8217;re committed to delivering reliable and efficient IT support to enhance your digital experience at our Institute Of Engineering Technology<span style=\"font-family: var(--global-body-font-family);\">. We&#8217;re here to help you stay connected and address any technical challenges that may arise during your educational journey. Your success is our mission, and we&#8217;re just a click away to assist you with your ICT needs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6192d17 elementor-widget-divider--view-line jltma-glass-effect-no elementor-widget elementor-widget-divider\" data-id=\"6192d17\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-1edace2 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"1edace2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4abda95 jltma-glass-effect-no\" data-id=\"4abda95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2b55f8 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"d2b55f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Online Password Reset Application<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-ed3405f elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"ed3405f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-61ddfd5 jltma-glass-effect-no\" data-id=\"61ddfd5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b28680a jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"b28680a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/iet.edu.lk\/wp-content\/uploads\/2023\/11\/QRCode-for-Email-Password-Reset-Application-e1699265418152-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-853\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ae884df jltma-glass-effect-no\" data-id=\"ae884df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-738e39d jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"738e39d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8826722 elementor-align-center jltma-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"8826722\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/forms.office.com\/r\/6CK2UBXCfU\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Open Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49b3af elementor-widget-divider--view-line jltma-glass-effect-no elementor-widget elementor-widget-divider\" data-id=\"b49b3af\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c77bb jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"e7c77bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certainly, here&#8217;s a simple and attractive step-by-step method for submitting a password reset request, including the necessary documents, to the Electrical Computer Lab at IET:<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Online Form Submission<\/strong><\/span><\/li><\/ul><p>&#8211; Fill out the password reset request form with your details, including your name, email, and a brief description of the issue.<\/p><p>&#8211; Click &#8220;Submit&#8221; to send your request online.<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Document Preparation<\/strong><\/span><\/li><\/ul><p>&#8211; Create a &#8220;Password Reset Request Letter.&#8221; In the letter, briefly explain your request for a password reset and any additional information regarding the issue.<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Gather Documents<\/strong><\/span><\/li><\/ul><p>&#8211; Make a copy of your Student ID card. Ensure that it is clear and legible.<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Visit the Electrical Computer Lab<\/strong><\/span><\/li><\/ul><p>-Monday to Friday, 9a.m. &#8211; 4p.m.<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Submit Documents<\/strong><\/span><\/li><\/ul><p>&#8211; When you arrive at the Electrical Computer lab, hand in your<strong> Student ID card copy<\/strong>, along with the <strong>password reset request letter<\/strong>.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-637887f elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"637887f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f0190ce jltma-glass-effect-no\" data-id=\"f0190ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b41a0c jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"2b41a0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000080;\"><strong>NOTE:<\/strong><\/span><\/p><p><span data-contrast=\"auto\">Student who are participating to the Industrial training phase can submit <\/span><span data-contrast=\"auto\">your Student ID card screenshots in both sides, along with the password reset request letter to <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">the following email address.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span style=\"color: #333399;\"><strong>Email: its@iet.edu.lk\u00a0<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-87e17bb elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"87e17bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1057c59 jltma-glass-effect-no\" data-id=\"1057c59\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-925fca7 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"925fca7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"text-decoration: underline;\"><strong>Verification and Reset<\/strong><\/span><\/li><\/ul><p>&#8211; The Electrical Computer lab staff will verify your identity and process your request.<\/p><ul><li><strong><span style=\"text-decoration: underline;\">Password Reset<\/span><\/strong><\/li><\/ul><p>&#8211; Once verified, they will assist you in resetting your password and you will be informed.<\/p><p>With this method, we aim to provide a seamless and visually appealing process for students to reset their passwords at the Electrical Computer lab, ensuring that your access to IT services is both convenient and secure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-top-section elementor-element elementor-element-4f5b0c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"4f5b0c1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36552e2 jltma-glass-effect-no\" data-id=\"36552e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ICT Help desk \u00a0 ICT Services, we&#8217;re committed to delivering reliable and efficient IT support to enhance your digital experience at our Institute Of Engineering Technology. We&#8217;re here to help you stay connected and address any technical challenges that may arise during your educational journey. Your success is our mission, and we&#8217;re just a click&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ICT Help desk - Institute of Engineering Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iet.edu.lk\/index.php\/ict_services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICT Help desk - Institute of Engineering Technology\" \/>\n<meta property=\"og:description\" content=\"ICT Help desk \u00a0 ICT Services, we&#8217;re committed to delivering reliable and efficient IT support to enhance your digital experience at our Institute Of Engineering Technology. We&#8217;re here to help you stay connected and address any technical challenges that may arise during your educational journey. 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